Employment

We have a paid position within the SCRATCH staff team for a Customer Services Officer.  Please see details below.

We’re looking for someone organised, proactive, and aligned with the Christian values at the heart of our work to relieve the effects of poverty for vulnerable local people. SCRATCH is a long-established charity supporting people facing poverty and hardship across Southampton and Hampshire. In this role, you’ll help ensure our services run smoothly and reach the people who need them most.

• Salary: £29,470 per year (35 hpw)
• Pension 4.5% employer contribution
• Full time or part time considered

DUTIES INCLUDE: -

• Handling calls about furniture collections and deliveries
• Preparing Furnish to Flourish worksheets and working with warehouse staff to resolve issues
• Entering bookings into Trackpod accurately and on time
• Responding to emails and voicemail messages
• Passing queries to the right team members when needed
• Taking payments through WorldPay
• Supervising office volunteers

Please refer to the Person Specification for the necessary skills and experience we are seeking.

The role is based at our Mount Pleasant Industrial Estate office in Southampton. Holiday entitlement is 25 days plus bank holidays, and full induction and training are provided. You will report to the Office Manager.

Please request an application pack please phone the office on 023 8077 3132 or e-mail reception@scratchcharity.co.uk.

The closing date for applications is midday on Thursday 7^th May and interviews will be carried out on Tuesday 12^th May.  Start date as soon as possible by agreement.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage / civil partnership status.

If you are interested in volunteering, please e-mail lizzie@scratchcharity.co.uk